Terms and Conditions

Stähli Goldschmied, Atelier Stähli AG, Kramgasse 67, Bern. Version: September 2026.

1. Scope

These General Terms and Conditions (Terms) apply to purchases and orders placed with Stähli Goldschmied, the trading name of Atelier Stähli AG, Kramgasse 67, Bern, Switzerland. The contracting party is Atelier Stähli AG. The Terms apply in particular to orders placed through our online shop and, where agreed, to orders placed in our shop and workshop.

Separate agreements may be made for bespoke pieces, remodelling, repairs and special sourcing orders. Such agreements take precedence over these Terms insofar as they have been expressly agreed.

2. Offer and conclusion of contract

The presentation of jewellery, gemstones, watches and other products in the online shop is for information purposes and does not in itself constitute a binding contractual offer.

By submitting an order, the customer makes a binding offer to purchase. Receipt of the order is confirmed electronically. The contract of sale is concluded upon our express order confirmation or upon dispatch or handover of the goods.

Should an item exceptionally be unavailable, we will inform the customer as soon as possible.

3. Prices

All prices are stated in Swiss francs (CHF) and, unless otherwise indicated, include statutory value added tax.

Shipping, insurance, customs and other costs are shown before the order is completed or, for deliveries abroad, agreed separately.

Shipping costs as well as any customs duties and import taxes are borne by the recipient. The applicable shipping costs will be communicated to you before the order is completed. Customs duties and import taxes may additionally be levied by the competent authorities or shipping service providers.

We reserve the right to correct obvious pricing, typographical and transmission errors.

4. Payment

The payment methods available in the online shop are displayed during the ordering process.

For bespoke pieces made to measure, we generally require a deposit. A deposit may also be required for special gemstone orders or specially sourced goods. The amount and terms of payment are agreed before the order is placed.

5. Delivery and collection

Depending on the offer, ordered goods can be shipped or collected from our shop at Kramgasse 67 in Bern.

Within Switzerland and to Liechtenstein, shipping is free of charge and insured. Deliveries to other countries are possible on request.

High-value jewellery and watches are shipped using a shipping and insurance solution appropriate to the goods.

Stated delivery times are indicative unless a binding delivery date has been expressly agreed. For bespoke pieces of jewellery, the delivery time may vary depending on the material, the sourcing of gemstones and the amount of work involved.

5a. Reservation (Click & Pick)

Through the online shop you can reserve a piece for 48 hours without obligation and without payment. Once this period has expired, the reservation lapses and we may sell the piece to someone else. A reservation does not constitute a contract of sale.

6. Voluntary right of exchange

Items from our regular range that have not been made to order may be exchanged within 14 days of receipt or purchase, provided they are returned unworn, undamaged and complete with their original packaging and all accompanying documents.

The exchange is made, at the customer's choice, for other goods or for a Stähli Goldschmied (Atelier Stähli AG) gift voucher to the value of the goods. A cash payout or a refund to the original means of payment is excluded under this voluntary right of exchange.

The following in particular are excluded from the voluntary right of exchange:

• reduced items
• bespoke or personalised pieces of jewellery
• engraved items
• pieces of jewellery altered at the customer's request
• gemstones or goods sourced specifically for the customer
• pieces of jewellery whose ring size or other features have been altered at the customer's request
• worn or damaged items
• watches or pieces of jewellery from which protective seals or original markings have been removed

The voluntary right of exchange does not affect statutory rights in respect of defective goods. Before making an exchange, please contact Stähli Goldschmied in advance.

7. Bespoke pieces and workshop commissions

Bespoke pieces of jewellery are made on the basis of the design, materials, gemstones and execution agreed with the customer.

Handmade pieces of jewellery are one-off creations. Minor craftsmanship-related deviations from drawings, CAD renderings, photographs or models are possible and do not constitute a defect, provided the character and the agreed execution of the piece are preserved.

Requests for changes after a design has been approved may incur additional costs and extend the agreed delivery time.

8. Gemstones and natural products

Gemstones and other natural materials are products of nature. Differences in colour, structure, inclusions or other natural characteristics are part of their individual character.

Photographs and on-screen representations cannot always reproduce the colour and appearance of a gemstone entirely true to life.

Where a gemstone is accompanied by a gemmological laboratory report or certificate, the information contained therein applies within the scope of the testing conditions of the issuing laboratory.

9. Used goods / pre-owned

Jewellery, watches and other goods described as used or pre-owned are items that have previously been in use. Signs of age and wear that correspond to the condition described or apparent on inspection do not constitute a defect.

The condition and any known particularities or defects are stated in the item description where possible or explained at the time of sale.

For used goods, the limitation period for claims for defects is, to the extent permitted by law, one year from handover of the goods.

In all other respects, the provisions of these Terms also apply to used goods.

10. Repairs, remodelling and customer property

Repairs or remodelling of existing jewellery may involve particular risks due to age, material fatigue, previous repairs or pre-existing damage that is not apparent.

Such risks are discussed with the customer insofar as they are apparent on acceptance of the piece. If, during the work, it becomes evident that considerably more effort is required than originally foreseeable, we will where possible consult the customer before carrying out additional work affecting the cost.

For damage attributable solely to pre-existing material defects or prior damage that could not be detected by proper professional inspection, Atelier Stähli AG is liable only within the scope of mandatory statutory provisions.

11. Warranty

We warrant that the products sold have the agreed characteristics at the time of handover. Any defects identified must be reported to us as promptly as possible after their discovery.

Justified defects are handled in accordance with the applicable statutory provisions. Where permissible and appropriate, professional rectification or a replacement may be offered in the first instance.

The following in particular are not considered defects: normal wear and tear, improper handling, damage caused by accidents or impacts, and alterations or interventions by third parties not commissioned by Stähli Goldschmied.

For watches and branded products, the warranty conditions of the respective manufacturer may additionally apply.

12. Liability

Atelier Stähli AG is liable in accordance with the applicable statutory provisions.

Liability for damage resulting from improper use, normal wear and tear or unauthorised alterations to a product is excluded to the extent permitted by law. Mandatory statutory liability provisions remain reserved.

13. Data protection

Information on the processing of personal data can be found in our separate privacy policy.

14. Applicable law and place of jurisdiction

Contracts with Atelier Stähli AG are governed by Swiss law.

The place of jurisdiction is, to the extent permitted by law, Bern, Switzerland. Mandatory statutory places of jurisdiction, in particular those in favour of consumers, remain reserved.