Privacy Policy

Version: November 2026

1. Controller

The controller responsible for the processing of personal data in connection with this website, our online shop and our services is:

Atelier Stähli AG
Stähli Goldschmied
Kramgasse 67
3011 Bern
Switzerland
Email: info@staehli-goldschmied.ch
Telephone: +41 31 311 95 45

Atelier Stähli AG trades with its customers under the name Stähli Goldschmied.

2. Principles

The protection of your personal data is important to us. We process personal data confidentially, responsibly and in accordance with the applicable Swiss data protection law.

Personal data means any information relating to an identified or identifiable natural person. This policy explains which personal data we process, for what purposes, to whom we may disclose it and what rights you have.

3. Which personal data we process

Depending on how you use our website and our services, we may process in particular the following information: first name and surname, postal address, email address, telephone number, billing and delivery address, order and purchase data, payment information, correspondence, and details of commissions, repairs, bespoke pieces or consultations.

When you use our website, technical data may also be generated, such as your IP address, the date and time of access, the device, browser and operating system used, and information about your use of the website.

4. Purposes of data processing

We process personal data in particular in order to provide our website and our online shop, to process orders and payments, to deliver goods, to produce bespoke jewellery and carry out repairs, to handle consultations and customer enquiries, and to fulfil legal and accounting obligations.

Personal data may also be used for the security, operation and further development of our website and services.

5. Orders and customer relationship

When you place an order with Stähli Goldschmied or commission us to make, alter or repair a piece, we process the personal data required for this purpose. This includes in particular contact and order data, individual customer requests, payment and delivery details, and previous correspondence.

We retain this data for as long as it is required for the business relationship or as long as statutory retention obligations apply.

6. Contacting us

When you contact us by telephone, by email, via a contact form or in person, we process your details in order to respond to your enquiry and, where applicable, for a further business relationship.

This also applies to our reservation form (Click & Pick) and to enquiries about bespoke pieces.

7. Payment processing

For payment processing, the necessary information may be transmitted to banks, card companies or commissioned payment service providers. As a rule, we receive only the information required to process and allocate a payment.

For payments in the online shop we use Saferpay from Worldline Switzerland Ltd. Card details are entered directly on a secure Saferpay payment page; we do not receive complete card data. The privacy policy of the payment service provider also applies.

8. Delivery and shipping

Where required for delivery, we pass on the necessary personal data such as name, delivery address and, where applicable, telephone number or email address to the commissioned shipping or transport company. We limit the data to what is required for delivery.

9. Newsletter and electronic communication

If you subscribe to our newsletter or other electronic information, we process your contact details for the purpose of sending it. You may withdraw your consent at any time or unsubscribe via the link provided in the newsletter.

10. Cookies and external services

Our website uses only cookies that are necessary for its operation, in particular a session cookie for the shopping bag in the online shop. We do not use cookies or comparable technologies for analytics, statistics or marketing. Should this change, we will provide information and offer the choices required under applicable law.

Google Maps

Our contact page embeds a map from the Google Maps service of Google Ireland Limited or Google LLC (USA). When the contact page is opened, the map is loaded and your IP address is transmitted to Google, possibly also to the USA. If you do not open the contact page, no connection to Google is established. Further information can be found in Google's privacy policy.

Adobe Fonts

To display our typefaces we use Adobe Fonts from Adobe Systems Software Ireland Limited or Adobe Inc. (USA). The fonts are loaded from Adobe servers when a page is opened; in doing so, technical data such as your IP address is transmitted to Adobe, possibly also to the USA. According to Adobe, no cookies are set for this purpose. Further information can be found in Adobe's privacy policy.

11. Disclosure of personal data

We do not sell personal data. We disclose personal data only insofar as this is required for our services or provided for by law, in particular to payment service providers, banks, shipping companies, and IT, hosting and other commissioned service providers.

Commissioned service providers may process the data only within the scope of the agreed purposes and the applicable legal requirements. Our website is hosted by Metanet AG in Switzerland.

12. Data processing abroad

Some of the service providers we use may process or access personal data outside Switzerland. This applies in particular to Google (Google Maps) and Adobe (Adobe Fonts), which are based in Ireland and the USA. Payment processing and hosting take place in Switzerland.

For disclosures to the USA, we rely on the certification of the providers concerned under the Swiss-U.S. Data Privacy Framework or on other safeguards provided for by law, such as standard data protection clauses. In doing so, we observe the legal requirements and take appropriate protective measures where necessary.

13. Retention period

We retain personal data for as long as it is required for the respective processing purpose or as long as statutory retention obligations apply. Business records and accounting-related data are retained in accordance with the statutory requirements. Other data is deleted or anonymised once it is no longer required and there are no legal or legitimate reasons for further retention.

14. Data security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration or unlawful disclosure. However, entirely risk-free data transmission over the internet cannot be guaranteed.

15. Rights of data subjects

In accordance with the applicable data protection law, you may in particular request information as to whether and which personal data we process about you. Subject to the statutory requirements, you may also request the correction of inaccurate data, the deletion or restriction of certain processing and, where applicable, the release or transfer of your data.

Please send any requests to info@staehli-goldschmied.ch.

16. Changes to this privacy policy

We may amend this privacy policy if our services, our website, the technical systems we use or the legal requirements change. The current version published on our website applies.