Returns and Warranty
So your piece stays with you for a long time.
Our pieces of jewellery are made with the greatest care, sound expertise and craftsmanship.
Individual production and the natural properties of the materials used may lead to minor irregularities. These are an expression of the handcrafted character and the natural properties of the materials.
Our gemstones and pearls are products of nature. Natural inclusions, growth features and individual irregularities are part of their history and are not in principle to be regarded as flaws.
Our watches are subject to the quality standards of their respective manufacturers. The corresponding manufacturer warranties apply to them.
Voluntary right of exchange
Items from our regular range that have not been made to order may be exchanged within 14 days of receipt or purchase, provided they are returned unworn, undamaged and complete with their original packaging and all accompanying documents.
The exchange is made, at the customer's choice, for other goods or for a Stähli Goldschmied (Atelier Stähli AG) gift voucher to the value of the goods. A cash payout or a refund to the original means of payment is excluded under this voluntary right of exchange.
The following in particular are excluded from the voluntary right of exchange:
- reduced items
- bespoke or personalised pieces of jewellery
- engraved items
- pieces of jewellery altered at the customer's request
- gemstones or goods sourced specifically for the customer
- pieces of jewellery whose ring size or other features have been altered at the customer's request
- worn or damaged items
- watches or pieces of jewellery from which protective seals or original markings have been removed
The voluntary right of exchange does not affect statutory rights in respect of defective goods. Before making an exchange, please contact Stähli Goldschmied in advance.
Warranty
We warrant that the products sold have the agreed characteristics at the time of handover. Any defects identified must be reported to us as promptly as possible after their discovery. Justified defects are handled in accordance with the applicable statutory provisions. Where permissible and appropriate, professional rectification or a replacement may be offered in the first instance.
The following in particular are not considered defects: normal wear and tear, improper handling, damage caused by accidents or impacts, and alterations or interventions by third parties not commissioned by Stähli Goldschmied. For watches and branded products, the warranty conditions of the respective manufacturer may additionally apply.